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02/28/2018 07:24 AMIf you have an opinion about the performance of the town departments in Essex, now is the time to make it known. A new Survey Monkey Town of Essex Satisfaction Survey is asking that all town residents fill out the simple questionnaire, giving an assessment report to the town departments on their performance, in the eyes of the towns’ people.
“I think this survey is a great way to open up the lines of communication even more, between the people who live in town and use our services and those of us who are working to provide those services,” said Park & Recreation Director and Social Services Municipal Agent Mary Ellen Barnes. “I am hoping that this is a way to open the door to people so they will utilize our programs more and we can continue to expand what we offer our residents here in town. Unfortunately, we can’t talk to every person and address every concern, but I think this survey can be used as a stepping stone for resident engagement and town discussion and change.
The survey, which is found of the town’s website, can be filled out completely online in a matter of minutes. It was uploaded for use on Feb. 15 and residents have until Friday, March 16 to complete the survey, which covers questions about measurable satisfaction in the Building, Zoning, Health, Public Works, Park & Recreation, Police, and Social Services departments as well as tax collector, town clerk, and assessors and selectmen’s offices.
In addition, the survey asks residents how long they have lived in town, in what section of town they live, and age. In addition, it provides an opportunity to provide and explanation and additional comments for responses that note less than satisfactory experiences.
“One thing I have learned in business over the years is that you don’t always hear from the people who are unhappy with your services, you just lose customers,” said First Selectman Norm Needleman. “I don’t want that to happen here in town, so this survey is a way to keep an eye on what the residents think we are doing well and what we could be improving upon.”
Needleman explained that the Town Hall has always had a suggestion box in which residents can leave their comments, concerns, and ideas. This survey is a kind of online extension of that box, to be used by people who don’t get a chance to physically come into the Town Hall building.
“The more we know about the wants, needs, concerns, and positive feelings of the town residents, the better job we can do of serving them,” said Needleman.
The results of the survey will be presented at the Wednesday, March 21 selectmen’s meeting, which will be held at 7 p.m., at the Town Hall.